Prices and returns

The prices of the website include VAT, but exclude shipping costs. We put this data below:

  • Shipments to peninsula: 4,50 €
  • Shipments to Europe: 10 €
  • Andorra: 10 €
  • Ceuta, Melilla, Balearic and Canary islands: 10 €

The delivery time will normally be in 48h working days to 72h up to a maximum of 30 days to be indicated in the shopping cart. For customised products this period can be established on more distant dates.

For purchases exceeding 50 €, the shipment will be free of chargefor all areas listed above.

Returns:

As a user you have 14 calendar days for the return from the receipt of the product. Except custom products. E-mail must be notified: shop@tram.cat. The return by indicating the order number within the established time frame.

In case of return, the complete payment of the price of the product will be returned, but not the shipping costs. Nor are tariff charges included.

For broken products, it will be changed for a new one.

In case of cancellation, if the product has not yet left the warehouse, the refund of the credit will be the total amount paid on the web.

For any questions you can contact us through this form.